| Q:
|
What
are your hours of operation? |
| A: |
Airport
Fast Park is open 24 hours per day, 7 days per week. You
do not need to call ahead for reservations or to request
a shuttle. Someone is always on-site to assist you. |
| |
|
| Q: |
How
does the service work? |
| A:
|
Upon
entrance, you will be greeted by a Cashier who will instruct
you where to park. A shuttle will follow you to your parking
space. You will be offered luggage assistance. The driver
will give you a location card which will indicate the
space and row that your car is parked in. You will be
driven to the airport and dropped off at your departure
terminal. Upon return, you should proceed outside
of the baggage claim, where an Airport Fast Park
shuttle will pick you up (Miami customers should proceed
to the 2nd Level, Departures Area for shuttle pick-up).
There is no need to call for pick-up, as our shuttles
continuously circle the area. You will hand your location
card to the driver. The driver will proceed back to Airport
Fast Park and drop you off at your car door. |
| |
|
| Q: |
What
if I get a flat tire or have trouble with my car? |
| A:
|
The
Airport Fast Park management staff is trained to assist
in getting customers on their way home as quickly as possible.
We can handle flat tires and battery jumps very quickly
on-site and will assist with other services as needed.
|
| |
|
| Q: |
Is
Airport Fast Park a valet operation? |
| A:
|
No.
Airport Fast Park is a self-park operation. The customer
parks their car and retains their keys. |
| |
|
| Q:
|
How
long does it take to get to the airport from Airport Fast
Park? |
| A: |
In general, it takes approximately 5-10 minutes
from the time you enter an Airport Fast Park facility
until you are dropped off at the airport. Time varies
per location.
|
| |
|
| Q:
|
How
do I pick a shuttle up when I return? |
| A:
|
Exit through baggage claim. Airport Fast Park buses continually
circle the area. |
| |
|
| Q:
|
Do
I need to call for a reservation? |
| A:
|
No.
Airport Fast Park is open 24 hours a day. Our Airport
Fast Park locations have ample parking. |
| |
|
| Q: |
What
can I redeem my points for? |
| A: |
Free
Parking and Car Washes. Click
here for information. |
| |
|
| Q: |
How
do I use my card? |
| A: |
Albuquerque,
Austin, Baltimore, Cincinnati, Cleveland: Use your card
to enter the facility rather than taking a ticket. Upon
exiting the facility, present your Frequent Parker Card
and then method of payment. |
| A: |
Miami
and Memphis: Show your card to a cashier upon exit. |
| |
|
| Q: |
How
do I accumulate points? |
| A: |
You
will receive 1 point for every full paid day that you
park with us. |
| |
|
| Q:
|
How
do I redeem points? |
| A: |
Click
here and complete the form. |
| |
|
| Q:
|
Do
my points expire? |
| A: |
As
long as you are an active member of the program (park
at least once within the calendar year), your points will
not expire. |
| |
|
| Q: |
Can
my family members use my Frequent Parker Card? |
| A: |
Yes,
family members with the same last name may use your Frequent
Parker Card. |
| |
|
| Q:
|
How
do I know my Frequent Parker Points Total? |
| A: |
Albuquerque,
Austin, Baltimore, Cincinnati and Cleveland: Login to
'My Account' to view point totals and parking history. |
| A: |
Memphis
& Miami: Your point total is printed on your receipt. |
| |
|
| Q: |
What
happens if I lose my Frequent Parker Card? |
| A: |
If
you lose your Frequent Parker Card, click
here and complete the lost card form. We will cancel
your old membership and activate a new card for you. Your
new card will be mailed to you within 5-7 business days. |
| |
|
| Q: |
What
if I have more than one membership number/card? |
| A: |
Call your local Airport
Fast Park facility and let them know. They will work
with you to combine your points and eliminate the extra
account.
|
| |
|
| Q: |
Do
you have Corporate Programs? |
| A: |
Yes.
we do have Corporate programs designed for those organizations
with frequent travelers. These programs allow employees
of those organizations discounts every time they park
with Airport Fast Park. If you are interested in opening
a Corporate Account, please click
here. |
